Products

VoiceNexus, Hi-Privacy Networks' voice platform, brings the power of your existing web and back end infrastructure to your phone system.

A VoiceNexus solution will be:

• Customized - We can design your system to meet the needs of both your organization and your callers.
• Easy To Use - Callers are guided through the system with easy to understand, professionally recorded prompts, customized for your organization.
• Easy To Maintain - If you know how to use a mouse, you'll be able to maintain your system with total ease.
• Secure - The voice verification add-on brings HIPAA compliant security to the voice solutions that need it.
• Expandable - As your caller base expands or call volume increases, we can upgrade the system to handle more calls.
• Accountable - Customized reports can be easily created according to your specifications.

• Office Locator
• IVR Replacement
• Voice Security
• Messaging Solutions
• Web by Phone
• Personal Communication

Make it easier for patients to find your office locations and physicians.

Hi-Privacy Networks Office Locator gives a voice to your computer system by allowing patients to find the information they need when they need it, 24 hours a day. It retrieves answers on your computer system, based on information each caller provide, from their phone number or more detailed specifics provided by the caller.

• closest location to the caller
• location listing by zip code
• driving directions

Learn more about Hi-Privacy's Office Locator designed especially for small practice physician groups.

IVR Replacement

Traditional Interactive Voice Response (IVR) solutions are expensive to install and manage. With these solutions, IVR call flow must be carefully planned, because future changes are time and cost intensive.

VoiceNexus provides the ability to replace proprietary IVR solutions with a web-based alternative that is easy to update or change. Because the resulting application resides on the VoiceNexus application server, you control when and how changes are made. With our IVR alternative, you eliminate the capital expenditures associated with traditional methods and the need to manage expensive specialized equipment.

• Auto-attendant
• Automated Self-help
• Telesales
• Call Center Integration
• Web-initiated Callback
• Teleconferencing

Voice Security

The voice verification engine used in HealthNexus' healthcare voice applications deploys both the VoiceDNA and Voice Signature products.

VoiceDNA speaker verification is a highly effective and secure method of confirming a caller's identity. The service is based on the realization that each person's voice is uniquely different and as a means of identification is highly reliable. Features include:

• Concentrates on the person, not the equipment
  Authenticates the user as opposed to a piece of information (i.e. PIN) or equipment (i.e. telephone).
• Safety
  A voice print cannot be stolen or lost
• Natural ease of use
  A user merely states a short passphrase of his/her choice in the language of his/her choice
• Intuitive
  The user's name can be used as the passphrase
• Virtually fraud proof
  Biometrics identification is difficult to forge
• Cost effective
  Does not require special hardware or microphone facility
• Not physically intrusive
  Talking is something we do every day. Fingerprinting, palm printing and retina scanning can be unsettling

Voice Signature gives you the ability to securely "sign" a document or electronic transaction using your voice.

For more information on our VoiceDNA and Voice Signature please our sales Department at
email: sales@hi-privacy.net

Messaging Solutions

With phone notification, your customer receiving the message has the option to be transferred to a customer representative, allowing them to request more information or make a purchase on the same call.

• Appointment Reminders
• Therapy Compliance Reminders
• Important Email
• Meetings and Appointments
• Instant Messaging

Learn more about Hi-Privacy's Auto-Compliance Product designed especially to help monitor, counsel, and provide patients the information and support they need.

Web by Phone

Web by phone applications running on VoiceNexus gives your customers access to your web information without the need for a computer. Our flexible platform allows you to provide your clients with the ability to easily enhance their existing web application, making their web content accessible by any telephone.

Customers can navigate through phone menus to hear information, such as FAQs, pricing and other information stored in existing web databases. You can even give your clients customers the option to be transferred to a service representative or sales desk.

• Calendars and contacts
• FAQs and support content
• Map directions
• News
• Directories and listing

Personal Communications

Whether used as a subscription-based service or as an enterprise resource, many service providers and enterprises would like to provide phone-enhanced communication tools, but can't justify the large investment traditionally associated with these types of services.

VoiceNexus allows you to quickly and cost-effectively implement personal communications solutions, such as follow-me/find-me, multi-party conferencing or unified messaging customized for your clients and their customers and employees.

• Follow-me/Find-me
• Internet Call Waiting
• Intelligent Call Forwarding
• Email by Phone
• Reply by Phone
• Voicemail Replacement
• Unified Messaging

To ensure successful implementation, we offer a complete set of services - business needs analysis, planning, interface and architecture design, construction, deployment, installation support, and maintenance.

For more information, contact our Sales Department,
email: sales@hi-privacy.net