Products

Hi-Privacy Networks' Remindex provides an easy to implement automated reminder system to improve your patient's therapy and drug compliance or appointment attendance. An automated friendly human voice reminds your patient of an intented health event and your patient simply answers using natural language or by depressing the keypads of their phone. The information given by the patients is then securely transmitted to you, their health-care professional.

• Benefits
• Primary Features
• Enhanced Features

• Hi-Privacy Networks' Remindex is an automated and secure technology-based system that offers multiple reminder services:
1. Drug compliance - "Did you take your medication today?"
   Includes the ability for the patient to record a message or connect to a live operator. Click here to learn more about Remindex's drug compliance abilities.
2. Prescription refill or renew - "You need to refill (or renew) your prescription".
   Includes the ability for the patient to connect or send a request to the pharmacy and/or physician.
3. Appointment Reminders - "You have an appointment scheduled for 2:30 Tuesday afternoon".
   Includes the ability for the patient to confirm or change the appointment.
4. Therapy compliance - "Did you test your glucose today?"
   Includes the option for the patient to connect directly to the physician office or send therapy results to the physician.
• Speed Time-to-Market by Leveraging Integrated Technologies
  Hi-Privacy Networks' Remindex integrates standard Web and advanced voice technologies to simplify and speed deployment of new voice services. This unique approach is superior to traditional IVR telephone systems, which are expensive to implement and maintain and arduous to customize after implementation.

Primary Features

Hi-Privacy Networks' Remindex helps you improve a patient's compliance and provide superior service without adding staff. Primary Feature include:

• Quick project start up
  Minimal effort required to enroll a new patient through a secure web-based system that allows physician office staff to enroll a patient in a few short moments.
• Customizable reminder schedule
  Allows physician office staff to easily enter each patient and set that patients when the system calls the patients and the message that particular patient hears.
• Multiple Reminders
  Our full-service reminder service can trigger reminders for drug and therapy compliance, prescription refill and renew or appointment reminders. Includes the option for the patient to connect directly to the physician office or send a message to the physician's office or pharmacy.
• Voice mail capabilities
  Patients are prompted to leave a leave a message with any concerns or questions they may have regarding their medication. Patients can be prompted to leave a message that can be delivered by voice mail or voice-text e-mail.
• Multiple communication methods
  Reminders can be sent to phones, cell-phones, pagers, computers and PDA's
• Live Operator connect
  Allows the caller to connect to a live operator. The system can be setup to automatically route the caller to an operator based on how the patient answered questions or questionnaires. This feature can also be used to automatically connect the patient to their pharmacy or physician if the reminder was a refill or renewal reminder.
• Detailed Reports
  Each report contains who was called, medication date and time, notification type, call status, and the time of the last call.

Enhanced Features

Today, Hi-Privacy Networks' advanced speech enabled applications has taken Interactive Voice Response (IVR) technology from a complex maze of hardware and confusing software and made it easy to implement and simple to use. A secure, HIPAA compliant, cost-reducing system that can help improve your patient service year after year. Enhanced features include:

• Expandable patient management features
1. automated email reminders
2. daily enrolled patient call-lists for medical personnel
3. full online marketing campaign capabilities
• Advanced authentication methods
  The system functions with pin codes and passwords, voice print technology and digital certificates to ensure patient data is secure and meets all HIPAA requirements.